Refund Policy
Refund Policy – Groove ’n’ Needle
Last updated: [Insert Date]
At Groove ’n’ Needle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer refunds under the conditions outlined below.
1. Eligibility for Refunds
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Items must be returned in their original condition to qualify for a refund.
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For vinyl records, this means:
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The outer sleeve and inner sleeve must be included.
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The vinyl record must be clean and free from scratches, marks, or signs of heavy use.
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Refunds will not be granted for items that are damaged, dirty, or incomplete when returned.
2. Timeframe for Returns
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Returns must be initiated within 14 days of receiving your order.
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After 14 days, unfortunately, we cannot guarantee a refund.
3. Refund Process
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To start a return, please contact us at [insert contact email] with your order number and details of the item(s) you wish to return.
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Once approved, you will receive instructions on where to send your return.
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After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
4. Shipping Costs for Returns
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Customers are responsible for covering the cost of return shipping.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee will not be included.
5. Damaged or Incorrect Items
If you receive an item that is damaged in transit or not what you ordered, please contact us immediately at [insert contact email]. We will work with you to arrange a replacement or refund.
6. Non-Refundable Items
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Gift cards
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Sale or clearance items (unless faulty)
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Groove ’n’ Needle
Auckland CBD, New Zealand
Email: [insert contact email]
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.