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Shipping Policy

Shipping Policy – Needle ’n’ Groove

Last updated: [Insert Date]

At Needle ’n’ Groove, we want to make sure your vinyl records arrive safely and quickly. Below is our shipping policy for all orders placed through our online store.

1. Shipping Rates

  • Flat Rate Shipping (Nationwide): We offer a simple flat-rate shipping fee on all orders across New Zealand.

  • Express Delivery (Auckland Only): For customers located in Auckland, we offer express delivery at checkout for faster service.

2. Processing & Delivery Times

  • Orders are usually processed and dispatched within 1–2 business days of purchase.

  • Standard delivery time for NZ-wide shipping is typically 2–5 business days, depending on your location.

  • Express delivery in Auckland is usually completed within 1–2 business days after dispatch.

Please note: delivery times may vary due to courier delays, public holidays, or unforeseen circumstances beyond our control.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.

4. Packaging & Handling

We take extra care when packing vinyl records to ensure they are shipped securely and arrive in excellent condition.

5. Delivery Restrictions

  • Express delivery is only available for Auckland addresses.

  • We currently do not ship outside of New Zealand.

6. Issues with Delivery

If your order arrives damaged, or does not arrive within the estimated timeframe, please contact us at [insert contact email] and we’ll help resolve the issue.

7. Contact Us

For questions about shipping or special delivery requests, contact us at:

Needle ’n’ Groove
Auckland CBD, New Zealand
Email: [insert contact email]

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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